Sales Support Specialist

ABS has an exciting opportunity to join the Customer Services team as a Sales Support Specialist in DeForest, WI.

Summary

The Sale Support Specialist provides professional and courteous service to internal and external customers by resolving concerns and placing product orders in a fast paced environment. Accountable for providing requested products in an accurate and timely manner. Educate customers on products and promotions related to semen and udder care products. 

Responsibilities

  • Provide professional and courteous service through effective listening techniques and projecting a sincere and enthusiastic demeanor with the goal of uncovering primary needs.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
  • Process requests for quotes and orders accurately and timely; follow up with customer when necessary.
  • Ability to think quickly and logically to ensure expedient response to customer inquiries.
  • Enter information into multiple screens and multiple programs while listening to information from customers.
  • Follow policy and procedure documents to provide customer services to satisfy business and customer needs.
  • Build and maintain understanding of ABS business, products, services and the AI industry through industry training and literature
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Maintains up-to-date awareness of company activities and industry trends.
  • Develop, implement, and maintain processes for continued best practice in department.
  • Follow policy and procedure documents to provide customer services to satisfy business and customer needs.
  • Work on special projects as assigned
  • Updates job knowledge by participating in educational opportunities.

Qualifications/Experience

  • High school diploma or equivalent required
  • 1-3 years experience in a customer service or sales related role preferred
  • Agriculture experience with knowledge of dairy and/or beef preferred
  • Computer and systems knowledge and experience required

Job Application

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