Genomic Services Operations Specialist

The Genomic Services Operations Specialist initiates, leads and supports the facilitation of all genotype service operations on behalf of the business in line with the requirements detailed in specific customer contracts. The role ensures Project Midnight and KAPP customers receive service excellence ensuring high quality and timely turnaround of customer samples and data into meaningful genetic validation and service plan implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Sets priorities for the themselves and other team members to facilitate the processing of genomic tissue samples in line with customer contracts
  2. Manages customer agreement initiation through DocuSign; recording customer details in local Midnight/KAPP service database
  3. Ensures customers receive relevant Service materials and equipment to enable the taking of tissue samples and matched data
  4. Manages Service-related stock levels, orders and billings
  5. Validates accuracy of data submission to match tissue samples prior to shipment to laboratory providing feedback to customers where appropriate to ensure samples generate results
  6. Packages customer samples with relevant documentation for shipment
  7. Tracks Midnight/KAPP service customer touch points (samples received, sent to lab, results received)
  8. Liaising with partner laboratories to make sure workflows are managed effectively and efficiently; acting as point of contact for queries regarding samples received and results generated
  9. Intimates the flow of data with business partners to ensure Services commence; contract set-up (customer services), FP&A (Finance), genetic improvement plan (TAG) and customer experience (Account Management)
  10. Has formal supervisory responsibilities of role cover; sets priorities for and coaches employees to meet daily deadlines
  11. Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines within the Service and Genus ABS operations
  12. Uses judgment to identify and resolve day-to-day technical and operational problems
  13. Uses tact and diplomacy to exchange information and handle sensitive issues

Genus Core Behaviours / Competencies

Customer impact: builds strong, profitable, sustainable customer relationships, anticipating and exceeding customer expectations to increase demand for services and products in order to build loyalty.
Managing external environment: anticipates and responds quickly to environmental changes for the benefit of the business and customers, through strong external networks and deep understanding of the markets. 
Execution Orientation: Drives to set ever higher standards and achieve results through determination, resilience and commitment.  Develops solutions to enhance the service offering and drive continuous improvement.
Setting Direction: develops simple, deliverable plans based on pragmatic new thinking, ideas or concepts.  Assesses accurately commercial risk and return.
Change management: Champions, leads, support or embeds change to improve things.  Communicates well and helps others by overcoming barriers.
Analysis and Decision Making: Analyses opportunities and problems thoughtfully and thoroughly to make good and timely decisions. 
Team Mobilisation: works effectively as a team member positively influencing a high performing diverse team.
Collaboration: ‘One team’ approach – gains commitment to strategic vision and goals.  Builds and maintains networks and relationships, sharing knowledge and experience, delivering on commitments.
The following are qualities that are the foundations on which Genus team members work: IntegrityHonesty. A desire to work to make a difference in the communities & countries that we work in Delivery on commitments – do what you say you are going to do Alignment with the business goals and values

Job Type: part-time (3 days a week), permanent

Work remotely:

Temporarily due to COVID-19

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place

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